TrustDice Win and TrustPilot: Real or Fake?

At Trustpilot there are over 2,000 reviews that give TrustDice Win an excellent review score of 4.6 out of 5 possible points. But can you really trust what you see? Let’s take a deeper look to find out what we can discover.

TrustDice Win

First Review

When I first reviewed TrustDice Win, I noted that they have an image on their casino site showing a good review on TrustPilot. This points that they obviously care very much about their reputation there.

When I review a casino I always go there and register as a player. Unfortunately as a US resident, I am not able to play the games (at least at this time). But I can still collect the free faucet cryptocurrencies more than once a day. While, they are not much, they are absolutely free. And I’m not one to pass up something for free.

Email Contact

So it came as no surprise to me that I received an email from them today. Yet, enticingly and mysteriously it was titled “We heard the secrets you were talking about TrustDice”. While I may be frugal, I am not paranoid. So I knew that this was just a marketing ploy and not really an indication that they’ve been tracking my behavior online.

Not surprisingly the email included eight comments from Trustpilot  that were all positive. The only odd thing was that they were old reviews with the last one dating back to August 21. Surely they could have gone to Trustpilot and gotten more recent reviews, as I have done.

Latest Comment

Today I went to Trustpilot and looked up the Trust Dice Win review section and picked out the first comment that was shown. Since 94% of the reviews give them four and five star ratings, it came as no surprise to me that this one gave them four stars.

A Negative Review

But more interesting to me was the fourth review on the site at that time. This one was one of those rare one star reviews (4% of the reviews are 1 or 2 stars),  where the commenter accused them of being a scam site with fake reviews. That in and of itself is not that unusual. You will always find negative reviews for any online business, especially casinos, where players get ticked off when they experience problems, lose money or are upset about something else. 

For me, the important part of this comment was that there was a response from Trust Dice that said the commenters account was “false or misleading”. 

A few days ago when I was doing a Ignition Casino Review, I noted that TrustPilot is primarily a one-and-done one-way conversation from the individuals perspective. However, here Trust Dice has gone to the added time and cost of being able to respond to player reviews.

That is a vast improvement over the one-way conversation that is evident in most other sections of Trustpilot. However it does not go one step further and enable other players to respond such as is possible in Reddit.

Trustpilot

Reviews on sites like Trustpilot and others are a good thing which allows people to offer their opinion on services and products that they receive at many businesses. But they are by no means perfect systems. There is always someone who will try to sway the opinion in the conversation either for or against the business. This can go way beyond an innocent request to “like us on Facebook”. 

In my alerts section, I noted one extreme example where an online casino was offering very valuable gifts for positive reviews. While most rewards for positive reviews are not as blatant, they do tend to skew the real results one way or the other.

Summary

The famous phrase caveat emptor, which means buyer beware, must always be on the forefront of everyone’s mind when they are dealing with any transaction, either online or in the real world.