Zodiac Casino Self-Exclusion Program Explained
This page explains how the self-exclusion program works specifically at Zodiac Casino, based strictly on the casino’s published responsible gambling and self-exclusion information.
This content is informational only. It does not recommend or discourage gambling and does not provide advice. The purpose of this page is to document how Zodiac Casino structures self-exclusion, what it applies to, how it is enforced, and what players should realistically expect before or after requesting it.
Self-exclusion terms and enforcement may change. Players should always confirm details directly with the casino before taking action.
Overview of Self-Exclusion at Zodiac Casino
Zodiac Casino clearly states that it offers a formal self-exclusion program for players who believe they have a gambling problem or who want to restrict their access to gambling for a defined period.
Self-exclusion at Zodiac Casino is not an automated account toggle. It is handled through customer support and requires direct communication and written confirmation before restrictions are applied.
The casino distinguishes between short-term cooling-off periods and longer-term self-exclusion, with specific durations described.
How Zodiac Casino Frames Self-Exclusion
Zodiac Casino presents self-exclusion as:
- A protective restriction for players who feel they have a gambling problem
- A structured program with defined duration options
- A decision that cannot be reversed once applied
Self-exclusion is framed as a serious, long-term control rather than a casual account preference.
Difference Between Self-Exclusion and Other Responsible Gaming Tools
Zodiac Casino distinguishes between:
- Deposit limits
- Cooling-off periods
- Self-exclusion
Self-exclusion is the most restrictive option and involves disabling gambling access for an extended period.
Responsible Gaming Tools Offered by Zodiac Casino
Zodiac Casino publishes several responsible gaming tools alongside self-exclusion.
General Responsible Gambling Guidance
Zodiac Casino states that gambling is a form of leisure and entertainment and encourages players to:
- Set spending limits in advance
- Avoid chasing losses
- Monitor time spent gambling
- Take breaks, especially during winning sessions
- Avoid gambling when upset, depressed, or under the influence
- Treat gambling as entertainment, not income
- Balance gambling with other activities
These statements are educational in nature and do not replace formal exclusion controls.
Deposit Limits
Zodiac Casino allows players to set:
- Daily deposit limits
- Weekly deposit limits
- Monthly deposit limits
Deposit limits are set by contacting casino support. If a player requests an increase or removal of limits, the change does not take effect immediately. A 24-hour delay applies before higher limits become active.
Self-Exclusion Options at Zodiac Casino
Zodiac Casino explicitly states that it offers self-exclusion for players who require short-term or long-term gambling restrictions.
Available Self-Exclusion Periods
Based on published information, Zodiac Casino offers:
- Cooling-off periods ranging from 24 hours to 6 weeks
- A 6-month self-exclusion period
Once a self-exclusion request is applied, the decision cannot be reversed.
Players are advised to carefully consider their decision and seek support from gambling help organizations if they are unsure.
How to Request Self-Exclusion at Zodiac Casino
Self-exclusion is initiated by contacting Zodiac Casino support.
The process generally involves:
- Contacting casino support to discuss responsible gambling options
- Selecting an appropriate restriction period
- Submitting a written request by email
The email request must:
- Be sent from the email address registered to the casino account
- Clearly state the intention to enter a self-exclusion period
Self-exclusion should not be assumed to be active until the casino sends a confirmation email to the registered account email address.
Scope of the Zodiac Casino Self-Exclusion
Self-exclusion at Zodiac Casino is primarily casino-specific.
What the Exclusion Applies To
Once applied, self-exclusion generally:
- Blocks access to the Zodiac Casino account
- Prevents deposits and wagering
- Disables participation in promotions and bonuses
The account remains in the casino’s system but is inaccessible for gambling activity during the exclusion period.
What the Exclusion Does Not Automatically Control
Self-exclusion does not:
- Block access to other gambling websites
- Restrict advertising or third-party content
- Automatically apply to other casino operators
Zodiac Casino explicitly advises players to self-exclude with other operators if they hold accounts elsewhere.
Duration, Enforcement, and Casino Discretion
Zodiac Casino states that once a self-exclusion is applied, it cannot be reversed during the selected period.
The casino also reserves the right to:
- Permanently close the account if reopening is deemed unhealthy
- Extend exclusion at its sole discretion
- Initiate exclusion themselves if they believe the account holder has a gambling problem
These provisions give the casino discretion over enforcement and reopening decisions.
What Happens to Balances and Bonuses
Zodiac Casino does not publicly detail how balances and bonuses are handled at the moment self-exclusion is applied.
Cash Balances
Handling of cash balances may depend on:
- Account verification status
- Pending withdrawal requests
- Internal review procedures
Players should confirm balance handling directly with support before completing a self-exclusion request.
Bonus Funds and Promotions
Bonus balances and promotional funds are typically forfeited when self-exclusion is applied. This includes:
- Unwagered bonus funds
- Active wagering requirements
- Unused free spins
This reflects standard bonus terms rather than a penalty.
External Self-Assessment and Support Resources
Zodiac Casino encourages players concerned about their gambling to complete a self-assessment test and seek outside support.
It is important to clarify that:
- The self-assessment test linked by Zodiac Casino is an external resource
- The test is provided by GambleAware
- It is not a Zodiac-owned or Zodiac-operated tool
Zodiac Casino also references external support organizations, including:
- The National Council on Problem Gambling
- Gamblers Anonymous
- Regional gambling regulators for comprehensive exclusion programs
These are independent third-party resources.
Important Notes and Limitations
Because Zodiac Casino’s self-exclusion program is handled through support and email confirmation:
- Timing depends on support processing
- Restrictions are not active until confirmed
- Players should retain confirmation emails for records
Attempting to open new accounts during self-exclusion is discouraged, and the casino states it cannot be held responsible if a player circumvents restrictions.
How This Page Fits Into the Self-Exclusion Guide
This page provides casino-specific documentation that complements the broader self-exclusion guide.
The guide explains general self-exclusion concepts. This page shows how those principles are implemented at Zodiac Casino, where self-exclusion is clearly defined with published duration options, non-reversibility, and discretionary enforcement.
Together, the guide and casino-specific pages allow readers to move from general understanding to precise, casino-level information without assumptions or ambiguity.
