Slots.lv Self-Exclusion Program Explained
This page explains how self-exclusion works specifically at Slots.lv, based on the casino’s responsible gaming disclosures and commonly observed account-handling practices.
It is not advice and does not recommend any action. The purpose is to document how the self-exclusion process is structured, what it typically affects, and what players should realistically expect if they request account restriction or disablement at this casino.
Self-exclusion rules and outcomes can change. Players should always confirm details directly with the casino before taking action.
Overview of Self-Exclusion at Slots.lv
Slots.lv does not present self-exclusion as a simple on-off toggle inside account settings. Instead, the casino frames self-exclusion as account disablement handled through customer support.
This approach differs from casinos that use automated self-exclusion menus. At Slots.lv, the process is manual and communication-based rather than system-driven.
The casino’s responsible gaming information indicates that players who feel they have a gambling problem can request their account be disabled to prevent further access. Once applied, the restriction is enforced by the casino.
How Slots.lv Describes Its Self-Exclusion Option
Slots.lv references self-exclusion within its responsible gaming resources rather than as a standalone account feature. The language used focuses on:
- Blocking or disabling account access
- Preventing further gambling activity
- Assisting players who identify a gambling problem
This framing places self-exclusion within a support context rather than as a configurable account preference.
How This Differs From Automated Self-Exclusion Systems
Because the process is handled manually:
- There is no visible self-exclusion duration selector in the account interface
- Requests are processed by customer support staff
- The final scope and permanence may depend on how the request is made
This makes the Slots.lv self-exclusion process more flexible in communication, but less standardized than menu-based systems.
How to Request Self-Exclusion at Slots.lv
Slots.lv self-exclusion requests are handled through direct contact with customer support rather than through automated account tools.
Primary Method: Contacting Customer Support
Players typically request self-exclusion by:
- Contacting live chat support
- Sending an email to customer service
To initiate the process, the player must clearly communicate that they want their account disabled or blocked due to gambling-related concerns.
Because the process is manual, clarity in communication matters. The casino relies on the stated intent when deciding how the account will be restricted.
Information Typically Requested
Support may ask for:
- Account identification details
- Confirmation that the request is intentional
- Identity verification if required
These steps are used to ensure the correct account is being restricted and to prevent accidental disablement.
When the Restriction Takes Effect
Once support processes the request, the account is disabled. The timing can vary depending on verification requirements and support response time, but access is typically removed shortly after confirmation.
Once disabled, login access, deposits, and gameplay are blocked.
Scope of the Slots.lv Self-Exclusion
The self-exclusion process at Slots.lv is primarily casino-specific, meaning it applies to the player’s account at Slots.lv itself.
What the Exclusion Applies To
Once the account is disabled, the restriction generally applies to:
- Logging into the Slots.lv account
- Making deposits
- Playing casino games
- Participating in promotions or bonuses
The account remains in the casino’s system but is inaccessible to the player for gambling activity.
What the Exclusion Does Not Automatically Cover
Based on how the process is described, the exclusion does not automatically extend to:
- Other casinos not operated on the same platform
- Unrelated brands or websites
- Advertising, affiliate content, or third-party promotions
Unless explicitly stated by support, players should not assume the exclusion applies beyond the Slots.lv platform itself.
Because the process is manual, any broader scope would need to be clearly confirmed with customer support.
Duration and Reversibility at Slots.lv
Unlike automated systems that present fixed duration options, Slots.lv handles self-exclusion through account disablement, which affects how duration and reversibility are treated.
Is the Exclusion Temporary or Permanent
In many cases, Slots.lv self-exclusion is described as account disablement without a clearly defined end date presented at activation.
When a player states that they have a gambling problem, the casino may treat the request as a permanent disablement rather than a temporary break. The exact duration is not always specified publicly and may depend on how the request is framed.
Because of this, players should assume that disablement may be long-term unless otherwise confirmed.
Early Reversal Expectations
There is no indication that early reversal is guaranteed once an account has been disabled for self-exclusion reasons.
Because the process is handled by support rather than by automated settings:
- Reinstatement is not automatic
- Reversal is not promised
- Decisions are handled case by case
Players should not expect that contacting support later will necessarily restore access.
What Happens to Balances and Bonuses
Account disablement affects both cash balances and promotional balances.
Cash Balances
If a cash balance is present at the time of the request, outcomes may depend on:
- Whether the account is fully verified
- Whether a withdrawal request is submitted before disablement
- Standard withdrawal review procedures
In some cases, verified balances may be eligible for withdrawal. In other cases, balances may be held pending review.
Bonus Funds and Promotions
Bonus funds and promotional balances are typically forfeited when the account is disabled.
This includes:
- Active wagering requirements
- Unused bonus balances
- Free spins not yet used
This forfeiture reflects standard bonus terms, which require active play to complete wagering.
Loyalty Status and Account History
Participation in loyalty or VIP programs usually ends when the account is disabled. Points, tiers, or benefits may not be restored if access is later reinstated.
Account history is generally retained by the casino for record-keeping purposes.
Communication During and After Self-Exclusion
Communication during self-exclusion at Slots.lv is often limited.
Confirmation and Follow-Up
Support may provide:
- A confirmation message
- An email acknowledging the request
After this, ongoing communication is typically minimal. Silence during the exclusion period does not indicate an error or incomplete request.
Support Interaction After Disablement
Once an account is disabled, support may confirm the status of the exclusion but may not discuss reinstatement timelines or access changes.
This limited interaction is consistent with how self-exclusion systems are enforced.
Important Notes and Limitations
Because Slots.lv uses a manual process, outcomes can vary depending on:
- How the request is worded
- The reason stated for the exclusion
- Account verification status
This variability is not unique to Slots.lv, but it does mean expectations should be set carefully.
Players who want clarity about scope or duration should confirm these points directly with support before finalizing the request.
How This Page Fits Into the Self-Exclusion Guide
This page provides a casino-specific explanation that complements our broader self-exclusion guide.
The guide explains how self-exclusion systems work in general. This page shows how those general principles are applied at Slots.lv, where the process is manual rather than automated.
Future casino-specific pages can follow this same structure while substituting the relevant operator details.
