Wild Casino Dormant Account Policy: What Happens After 12 Months Inactive
Wild Casino classifies accounts as dormant after 12 months of inactivity and zeroes out the balance. This page explains the policy in full and how to avoid it.
The Dormant Account Policy
- An account becomes dormant after 12 consecutive months with no deposits, withdrawals, or wagers
- Once classified as dormant, the account balance is zeroed out
- The account is not deleted — it can be reinstated by contacting Player Services
- Reinstated accounts will not have the zeroed balance restored
How to Avoid Dormant Account Status
- Log in and place at least one wager every 12 months to keep your account active
- Set a calendar reminder if you take extended breaks from gambling
- Withdraw your balance before taking a long break — do not leave funds in an inactive account
What to Do If Your Account Has Been Marked Dormant
- Contact Wild Casino Player Services via live chat or email
- Confirm your identity
- Request account reinstatement
- Note: balances zeroed under the dormant policy are not recoverable
Dormant Policy vs Self-Exclusion
The dormant account policy is separate from self-exclusion. Self-exclusion is voluntary and permanent. Dormant status is applied automatically after inactivity. Players who are self-excluded will not have their account reactivated regardless of the dormant policy timeline.
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